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Shipping & Returns

Shipping Policy

Royal Mail Tracked 48 

Post & Packing

£3.95 for parcels weighing under 2kg or free for orders over £50

Bears Cost £15.95 to be sent to their homes and this covers sending out instructions and postage for items to be sent from yourself and returning any unused materials.

Wax Melts and Ready to buy items, please allow up to 7 working days for your order to be prepared, dispatched and delivered. Once your order had been dispatched you will receive an email confirmation. During busy periods your order may take a little longer.

Forget me not Bear has a lead time of approx 4 weeks to produce your Bear once Items are received. If you requite the item sooner please contact us and we can discuss if we can provide an express service.

At times Lead times may vary for our Bears as they are hand made to order. At busy times like Christmas lead times can extend up to 8 weeks or more due to demand.

Return & Exchange Policy

I pride myself on giving customers the best possible customer experience and customer service and do hope you are happy with your purchases

 however if you are not 100% happy then we offer the following terms for your satisfaction.

If  your product arrives faulty or damaged then please email me at heidiatkinson@outlook.com within 48 hours  with a photograph of the damage incurred and I will be in touch with you regarding returning/exchanging the product.

I hope you are happy with your purchase, but if this is not the case and you would like to return an item for a refund and the product is not damaged or faulty, we offer a 28 day return policy, but we please ask you to contact us within 14 days of receiving your purchase and I will contact you to advise on how to proceed. The items must be returned with the original packaging and labels with no sign of use. You are responsible for the cost of returns postage to us  unless the product being returned is damaged or faulty. Returns will be processed by us within 5-7 days of receiving the returned items. 

PLEASE NOTE
Wax melt products as classed as perishable items and therefore returns and refunds are not offered on these products unless they arrive damaged.

 

forget me not bears are exempt from returns due to the hand made and bespoke nature, however if there are any faults on your bear please do let us know, we do check our bears thoroughly and as they are hand finished no bear is sent home with closely checking them first.

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